FAQ's

Yes. When used according to the instructions, SpringSpa saunas are designed for safe daily use, featuring low-EMF heating systems, temperature sensors, and built-in safety protections.

Yes. SpringSpa saunas use low-EMF mica or infrared heating panels, keeping electromagnetic exposure near zero and within recognized safety standards.

Children, pregnant women, and individuals with medical conditions should consult a healthcare professional before using any sauna or light therapy product.

While not a full replacement for professional treatments, SpringSpa saunas provide convenient, daily wellness benefits such as relaxation, recovery, circulation support, and skin care at home.

Wooden saunas are crafted from 100% Canadian Hemlock, known for durability, low odor, and moisture resistance. Glass components use tempered safety glass, and electronic components meet strict quality standards.

Most SpringSpa infrared and full-spectrum saunas reach operating temperature in approximately 10–15 minutes, depending on room conditions.

Yes. Steam, infrared and full-spectrum red light saunas operate at lower temperatures than traditional saunas, resulting in lower energy consumption while still delivering effective heat therapy.

No. SpringSpa saunas are designed for standard household outlets. No professional electrician is required when installed according to the user manual.

No. SpringSpa saunas feature modular designs. Assembly is straightforward with two adults, supported by step-by-step instructions and installation videos.

Regular maintenance includes wiping surfaces with a dry or slightly damp cloth and ensuring proper ventilation after use. No harsh chemicals are required.

SpringSpa operates warehouses in the United States (East & West), United Kingdom, and Australia, shipping orders via local courier services.

Yes. All products on the SpringSpa website ship free of charge within eligible delivery areas.

Total delivery time includes order processing (usually 2–3 business days) plus shipping time (3–20 days, depending on logistics provider and location).

Yes. Due to size and weight, some saunas are shipped in two or three separate cartons, which may arrive on different days.

Orders may be canceled only before shipment and within the stated cancellation window. Once shipped, orders cannot be canceled.

Refunds are typically processed within 7–10 business days after the returned item is received and inspected.

SpringSpa saunas come with a 1-year limited warranty, covering manufacturing defects under normal use.

For any questions regarding orders, shipping, setup, or warranty, contact SpringSpa Customer Support via email or phone. The support team is available Monday–Sunday.